Free Shipping & Returns : 100% GENUINE ITEMS

FAQ

General

There are several ways to reach us:
  • Live chat with us
  • Email us: info@fabricoz.in
  • Send us a message here
We are an online store only, based primarily in New Delhi, India.
Our restocking depends on availability of the dress. Once an item is marked out of stock, it’s highly unlikely that we’ll get the same item restocked as they become difficult to source again.
You can follow us on Instagram, like our Facebook page, and signup to receive our newsletter to stay up-to-date about offers, new collections, or simply to discover more.

Quality

All products are 100% genuine and original. The model photos on the website are sourced directly from the manufacturers and designers.
Yes, all our products are 100% genuine and original. We only sell original branded products on our website. Colours of the actual piece may vary slightly or may not vary at all, from what you see on your screen. This may be because of the screen resolution and screen quality. The images shown are professionally photo-shot from the original pieces.

Orders

It is not mandatory to order online. You can order manually too by contacting us directly via
There are several ways to pay for your order.
  • Credit and Debit Cards
  • PayPal
Yes, all your payments on Fabricoz are protected and verified with the best industry standard SSL security protocols. None of the information you input can be viewed by any other entity other than your computer and our platform.
Yes. Once the item is shipped, we will send you an email with the tracking information. You can track the shipment and delivery of your item using UPS, FedEx, TNT, etc, using the tracking number we will provide you in that email.
You can also Log In to your Fabricoz account and view your order status with tracking information.
Please note that once we have sent you the tracking information, you are required to follow the delivery progress and expect delivery as per the tracking schedule.
This depends on the type of change you’d like to make, you should contact us immediately and we will try our best to assist your needs.
You can cancel an order until it has not been shipped. To cancel your order or to make any changes please contact us as soon as possible:
  • Email info@fabricoz.in
This depends on the type of change you’d like to make and whether we have started to stitch the dress or not. Either way, you should contact us immediately and we will try our best to assist your needs.
If the dress you received does not match your expectations in terms of quality, we will do our best to make it right. You should contact us immediately.
If the dress you received was not the one you ordered, you should contact us immediately. We will do our best to make it right by either sending you the correct dress or by refunding you 100%.

Shipping

We offer free shipping across India.
Shipping is FREE for all products sold at Fabricoz.
Shipment is done using Express Couriers - FedEx, UPS, DHL etc.
We will send you an email as soon as your dress has been shipped, with the appropriate tracking information, and update your account on Fabricoz website.
We will send you an email regarding the shipment of your order, as soon as the items are handed shipped. These alert emails will contain the tracking number and courier company's website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

Track through Customer Service Desk:
  • Email info@fabricoz.in
  • Live chat with us for an update
Unstitched items are shipped in 1 day only to anywhere in India.
Please allow up to 1 week for delivery. If your items were marked as shipped, and you haven't received them even after the delivery date as shown on the tracking page, you should contact us.
Yes, but contact us as soon as possible if you’d like to. We cannot change the shipping address once the items have been dispatched.

Payment

We support the following payment options:
  • Credit and Debit Cards
  • PayPal